Privacy Policy

Your privacy is important to us at Zetolet. This Privacy Policy explains how Zetolet (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information in connection with your use of our platform, which includes the Zetolet website, and all related services (collectively, the “Platform”).

We are committed to protecting your privacy and ensuring transparency in how we handle your data. By using our Platform, you agree to the terms of this Privacy Policy and our Terms & Conditions. If you do not agree, please do not use our services. We comply with the provisions of India’s Digital Personal Data Protection Act, 2023, and other applicable laws.

In this policy, "Personal Data" refers to any information that can be used to identify you, and "Data Principal" refers to you, the individual whose data is being processed.

Information We Collect

To provide a seamless and effective rental experience, we collect information in two primary ways: information you provide directly to us and information we collect automatically.

1.1. Information You Provide

• Account and Profile Data: When you create an account, you provide us with your name, email address, and a password. You may also provide a physical address and phone number while listing your property.
• Property Listing Information (for Owners/Landlords): If you list a property, you provide details such as the property address, description, photos, rental price, deposite, amenities and restictions
• Rental Application Data (for Tenants): To apply for a rental, you may be asked to provide sensitive information, including your employment history, income details, rental history, and references. We partner with secure third-party providers for services and background checks. We do not store highly sensitive data such as your Aadhar or PAN number on our servers.
• Search Preferences: We collect information about your search criteria, including your preferred location, price range, property type, and saved listings.
• Communications: We may record your communications with our support team or other users to improve our services and ensure platform safety.
• Payment Information: For any paid services, your payment details (e.g., credit card number) are processed by our trusted third-party payment gateways. We do not store your full payment card information.

1.2. Information We Collect Automatically

• Usage and Log Data: Our servers automatically record your interactions with the Platform, including your IP address, browser type, operating system, pages visited, and timestamps.
• Device Information: We collect data about the device you use, such as the model, unique identifiers (e.g., UDID), and mobile network information
• Location Data: With your consent, we may collect your precise location to show you nearby properties. You can manage this permission through your device settings at any time.

2. How We Use Your Information

We process your Personal Data only for specified, explicit, and legitimate purposes.

2.1. To Provide and Operate Our Services

• Account Management: To create, maintain, and secure your user account.
• Facilitate Connections: To display property listings and enable communication and transactions between tenants and landlords.
• Customer Support: To respond to your requests and provide technical assistance.
• Payment Processing: To process payments for our services.

2.2. To Improve and Personalize Your Experience

• Enhance the Platform: We analyze usage data to improve the functionality, stability, and efficiency of our Platform.
• Personalized Recommendations: We use your search history and preferences to recommend relevant properties and content.
• Innovation: To develop new features and services based on user needs.

2.3. For Communication and Marketing

Service-Related Communications: We will send essential messages, such as transaction confirmations and security alerts. These are necessary for the proper functioning of your account.

Marketing Communications We will only send you updates, newsletters, and special offers if you have given us your explicit consent. You can opt out of these communications at any time.

3. Data Sharing and Disclosure

We do not sell your Personal Data. We only share your information in the following limited circumstances with a commitment to protecting your privacy.

• With Other Users: To facilitate connections, we will share the information you provide in a rental application with the corresponding landlord. Similarly, your contact details in a property listing will be visible to users browsing the Platform.
• With Service Providers: We use third-party companies for services like cloud hosting, payment processing, data analytics, marketing, and identity verification. We have legally binding contracts with these providers that require them to process your data only based on our instructions and to implement robust security measures.
• For Legal Reasons: We may disclose your information to law enforcement or government authorities if required by law, to comply with legal processes, or to protect the safety and rights of Zetolet, its users, or the public.
• In a Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before such a transfer.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze our performance, and for advertising purposes. You have control over these technologies.

• What are Cookies? Cookies are small text files placed on your device by a website. They are used to remember your preferences and improve your browsing experience.
• How We Use Them: We use different types of cookies for various purposes:
  • Strictly Necessary Cookies: Essential for core functionality, such as keeping you securely logged in. Our Platform cannot function without them.
  • Functional Cookies: These remember your preferences, like your language and location, to provide a more personalized experience. You can manage these in your settings.
  • Analytical/Performance Cookies: These help us understand how you and other users interact with our Platform. They collect anonymous data to help us improve our services. We only use these with your explicit consent.
  • Advertising/Targeting Cookies: These help us and our partners deliver relevant advertisements based on your browsing habits. These are disabled by default and require your explicit consent.
• Your Control: You can manage your cookie preferences at any time through our cookie consent tool. You can also configure your browser to refuse cookies, but this may affect how our Platform functions.

5. Data Security and Retention

We have implemented administrative, technical, and physical security measures to protect your information against unauthorized access, loss, or alteration. While we strive to ensure the security of your data, please remember that no method of transmission over the Internet is 100% secure.

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, and to comply with our legal obligations.

6. Your Privacy Rights

Under the Digital Personal Data Protection Act, 2023, you have specific rights regarding your data.

• Right to Access: You can request a summary of the Personal Data we hold about you.
• Right to Correction and Erasure: You can request that we correct inaccurate or incomplete data and delete your data when it is no longer necessary for our services.
• Right to Withdraw Consent: You have the absolute right to withdraw your consent for any data processing at any time. The process to withdraw consent will be as simple as the process to give it.
• Right to Grievance Redressal: You have the right to file a grievance with our appointed officer regarding our data practices.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. We will notify you of any material changes by posting the updated policy on our Platform and, where appropriate, by email. We encourage you to review this policy periodically.

8. Contact Information

If you have questions or concerns about this policy or our data practices, please contact our Data Protection Officer:

Name: Pranav Kumar
Designation: Data Protection Officer
Email: pranav@zetolet.in

We are committed to addressing your concerns promptly and effectively.